FAQ

FREQUENTLY ASKED QUESTIONS

 

Do I Have to Pay Sales Tax?

Yes. Current tax regulations require us to collect sales tax based on the shipping address and applicable state tax laws.

 

An Item Is Missing, Damaged, or Incorrect

If an item in your order is missing, damaged, or incorrect, please contact us immediately at info@airlineemployeeshop.com so we can resolve the issue as quickly as possible.

 

When Will My Backorder/Preorder Item Ship?

Back-ordered and preorder items are dependent on availability from our manufacturers, so shipping timelines can vary and may take longer than standard in-stock items. As soon as we receive inventory, all existing orders are processed in the order they were placed, meaning your order will be prioritized once the item arrives at our warehouse.

 

What Are My Shipping Charges?

Shipping costs are automatically calculated before you submit your payment information. Simply add items to your cart and proceed to the checkout page, where you will be able to view available shipping methods and their associated costs. You will also receive an order confirmation email with your shipping charges included.

What Types of Payment Do You Accept?

We accept Visa, Mastercard, and American Express. All transactions are processed securely over an encrypted connection.

 

Do You Ship to My Country?

To check if we ship to your country, simply add an item to your cart and proceed to checkout. Available shipping destinations will appear in the country dropdown menu.

 

If your country is not listed, please contact us at info@airlineemployeeshop.com, and we will do our best to assist you.

 

How Do I Change Quantities or Cancel an Item in My Order?

If you need to change quantities or cancel an item in your order, please email us at info@airlineemployeeshop.com as soon as possible.

 

We process and ship orders quickly, so changes cannot always be guaranteed. However, we will do our best to accommodate your request and ensure you receive exactly what you need.

 

How Long Does It Take for an Order to Ship?

Most of our items are made and printed in-house, so processing time applies to every order. Processing includes the time needed to print your items, prepare your order, and receive products from our manufacturers when necessary.

 

Typical processing time is 2–5 business days, but processing can take up to 10 business days or longer during holidays, manufacturing delays, limited print capacity, or periods of high demand.

 

We know how excited you are to receive your order — and we’re just as excited to get it to you! Our team works hard to process and ship all orders as quickly as possible.

Please note that orders containing multiple products may be shipped separately depending on product availability and processing times. This means your order could arrive in multiple shipments at different times.

 

Once your order has shipped, you will be emailed a tracking number. Delivery time will depend on the shipping carrier and delivery method selected at checkout.